Frequently Asked Questions
Everything you need to know about Taos comfort and style.
How do I determine the right size for my Taos shoes?
We recommend consulting our size chart located on each product page. Most Taos styles run true to size, but if you are between sizes, we generally suggest sizing up for the most comfortable fit.
What makes Taos footwear different from other brands?
Our secret is our signature footbed technology, which provides exceptional arch and metatarsal support. We combine premium leathers and sustainable materials with orthotic-level comfort to ensure you never have to choose between style and wellness.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn merchandise in its original packaging. Simply visit our Returns Portal to start a request for a refund or a free size exchange.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping usually arrives within 5-7 business days, while expedited options are available at checkout for faster delivery.
Do you offer international shipping?
Currently, we ship to addresses within the United States and Canada. We are working on expanding our reach to more international destinations in the near future.
How should I clean and care for my Taos shoes?
For leather styles, use a soft damp cloth and a mild leather cleaner. For suede or nubuck, we recommend a specialized brush to maintain the nap. Avoid machine washing any of our footwear unless specified on the product care label.